Support Lifecycle Policy
- Standard Support：
We provide support to our customers who have valid support maintenance contracts based on log analysis, past instances and knowledge base.
It includes assistance in fixing problems , providing patches and upgrading products as necessary. - Limited Support：
We provide support to our customers who have valid support maintenance contracts based on past instances and knowledge base.
It includes assistance in providing previous patches and upgrading the latest version as necessary. - End of Support：
Technical support will be discontinued. Please upgrade to the latest product version.
In addition, with regards to free utilities such as ImageCenter LE and ImageBoot/HyperBoot, we ensure that we always provide the latest build.
For issues that may occur in the customer’s environment we will analyze the logs, fix the bugs and provide the revised build and ensure that
proper assistance is given to the customers.
ActiveImage Protector
| Product Name（Edition） | 2018Update | 2018 | 2016R2 | 2016 | Memo |
|---|---|---|---|---|---|
| Server Edition | |||||
| Desktop Edition | |||||
| Linux Edition | |||||
| Virtual Edition | |||||
| Cluster Edition | |||||
| for Hyper-V Enterprise | – | – | |||
| IT Pro Edition | |||||
| for CLUSTERPRO Windows | – | ||||
| for CLUSTERPRO Linux | – | – | – | End-of-Sale at the end of March 2019 | |
| for Express5800/ft Server | – | ||||
| for Express5800/ft Virtual | – |
End-of-Support
| Product Name | End-of-Support |
|---|---|
| ActiveImage Protector 3.5 Server | 2019/09/30 |
| ActiveImage Protector 3.5 Desktop | 2019/09/30 |
| ActiveImage Protector 3.5 Virtual | 2019/09/30 |
| ActiveImage Protector 3.5 Cluster | 2019/09/30 |
| ActiveImage Protector 3.5 for Hyper-V Enterprise | 2019/09/30 |
| ActiveImage Protector 3.5 IT Pro | 2019/09/30 |
| ActiveImage Protector 3.5 for CLUSTERPRO Windows | 2019/09/30 |
| ActiveImage Protector 3.5 for CLUSTERPRO Linux | 2019/09/30 |
| ActiveImage Protector 3.5 for Express5800/ftサーバ | 2019/09/30 |
| ActiveImage Protector 3.5 for Express5800/ft Virtual | 2019/09/30 |
| ActiveImage Protector 3.1 Server | 2017/11/1 |
| ActiveImage Protector 3.1 Desktop | 2017/11/1 |
| ActiveImage Protector 4.5 Linux | 2017/11/1 |
| ActiveImage Protector 3.1 Virtual | 2017/11/1 |
| ActiveImage Protector 3.1 Cluster | 2017/11/1 |
| ActiveImage Protector 3.1 for Hyper-V Enterprise | 2017/11/1 |
| ActiveImage Protector 3.1 IT Pro | 2017/11/1 |
| ActiveImage Protector 3.1 for CLUSTERPRO Windows | 2017/11/1 |
| ActiveImage Protector 3.1 for CLUSTERPRO Linux | 2017/11/1 |
| ActiveImage Protector 3.1 for Express5800/ftサーバ | 2017/11/1 |
| ActiveImage Protector 3.1 for Express5800/ft Virtual | 2017/11/1 |
Product for Consumers
| Product Name | Release Date | End-of-Support |
|---|---|---|
| ActiveImage Protector 5 | 2017/11/15 | |
| ActiveImage Protector 4 | 2016/3/17 | 2018/3/15 |
| PowerX ActiveImage Protector 3.5 Pro | 2013/1/10 | 2016/7/17 |
Support Information
Support Period for old versions
* 120 days after the release of the new version.
* 180 days after the sales of the product is discontinued or the product is integrated into another one.